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DANONE DUMEX PRODUCTS ARE SAFE. DANONE DUMEX PUTS CONSUMER SAFETY FIRST.
Danone Dumex is pleased to confirm that all of our milk formula products produced using the potentially contaminated ingredient supplied by Fonterra are safe, and have always been safe.
The fact that all our products are safe was reconfirmed yesterday by the New Zealand Ministry of Primary Industries, when it announced that the bacteria found in three specific batches of whey protein concentrate manufactured by Fonterra was not Clostridium botulinum, and is not capable of causing botulism.
Danone Dumex has a world-class food safety management system, which includes rigorous testing of all finished products. No test, either before or during this period indicated any contamination with Clostridium botulinum in our products. The decision to recall products as a precaution was based on the information supplied at the time by Fonterra and health authorities.
"Safety of our consumers always is and always will be our number one priority and something on which we will never compromise," commented Laurence Tournerie, Managing Director, Danone Dumex, Singapore Branch. "Our company mission is to 'Stand by Mums to Nurture New Lives' and it has been our guiding principle throughout this period. We took some big decisions over the past few weeks, but given the information supplied to us by Fonterra at the time, the right decision was to initiate a precautionary recall."
We connected with more than 2,000 consumers during this period, offering support and information relating to the issue.
All returned products will be destroyed.
"I would like to thank you all for your patience and understanding during this period," Laurence Tournerie continued. "We always had confidence in our testing and in the safety of our products. I hope our consumers continue to share our confidence and are more than ever assured that Danone Dumex will never compromise on safety when it comes to their babies."
Contact for parents and carers:
Customer Careline 1800 265 3188 / firstname.lastname@example.org
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